We’ve Added Repair and Replacement Service Contracts to Our Portfolio
A service contract like the extended warranties the sales clerks at big box stores sell you?
Sort of. We’ve partnered with a company that provides repair and replacement service contracts for consumer electronics. These contracts offer protection for malfunctioning goods during and after the manufacturer’s warranty. Many big box retailers offer them at the point of sale, and now you now have the same ability.
Believe us when we tell you that it’s worth your time to at least consider the benefits of offering service contracts to your customers.
If you don’t believe us, well… the numbers don’t lie
The Service Contract Industry Council (SCIC) surveyed 400 Americans.
- 70 percent of respondents have broken an electronic device in the past year.
- 61 percent of people spent money to get those fixed.
- 46 percent of respondents had purchased a service contract.
Are repair and replacement service contracts a popular add-on to electronics sales? Survey says… YES.
Okay, but how does a service contract work?
Either during the bid or install phase, you offer your customers the opportunity to protect their investment with this service contract. Should their electronic product(s) require service due to malfunction, they call you to do the repair since the service contract is with YOU. This opens the door to create long-term customer relationships and future opportunities for upgraded installations.
As easy a sell as “Would you like fries with that?”
Service contracts give you the chance to add on existing tickets, and help with the overall margin you’re making on the job. Activating the contract is easy since the process is web-based, requiring a quick code registration to lock in your income from the sale.